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Refund Policy

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Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 21 business days for orders within Australia and 60 business days for international orders.  The delivery time mentioned above does not include order processing time that usually varies from 1 to 2 days. If you have purchased anything from us but didn’t receive it within the guaranteed delivery time, you can get a full refund or we can resend your order to you.

The estimated delivery time for orders on MediHuanna varies greatly between 1-60 business days due to the different shipping methods available for different countries, customs processing periods also vary greatly between countries. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 21 business days for Australian orders and 60 business days for international orders.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of MediHuanna (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of MediHuanna
4. We will not refund your purchase if you’ve changed your mind or don’t like a product anymore
5. Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the item being returned is no longer available for exchange, a product of equal value may be ordered.

You can submit refund requests within 7 days after the guaranteed period for delivery has expired. You can do this either by sending a message on our support page.

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